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Bins are provided by Waste Connections, our contracted waste hauler, but they are delivered by our Public Works department. To request a new bin for replacement of a damaged bin, please call Customer Service at 704-233-4411. Bins will need to be completely emptied prior to being changed out.
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Bulky items may be picked up depending on what the items is. If it’s an acceptable item, you will need to notify Customer Service at 704-233-4411 so we can make sure the driver is aware. These items will be collected with a different truck but on the same day as regular pickup service. The general rule is that appliances, items with metal, or items over 4 feet in length will not be collected. Please see our Solid Waste Collection page for more information regarding acceptable items.