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In order to disconnect services, a Utility Service Disconnect Application (PDF) is required by all account holders. Service requests are only completed during normal business hours from 9 a.m. to 5 p.m.
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The Town of Wingate offers water, sewer, garbage and recycling services to customers within the service district. To determine if your address is within our service district, please reach out to Customer Service at 704-233-4411. In order to establish services, please complete the Utility Service Application (PDF). A copy of the lease agreement (rental properties) or deed will be required along with photo ID for all responsible parties. All tenants or owners listed on required documents are concerned responsible parties and will be required to establish service. A credit check will be performed to determine if a deposit will be required. Application fees differ depending on the number of applicants. Service requests are only completed during normal business hours from 9 a.m. to 5 p.m.
If you have a water leak, it is best to contact a plumber in order to have the leak repaired as quickly as possible to reduce the amount of water being used and billed. Depending on the type and extent of the leak, they can be very costly. For this reason, the town will consider adjustments to the sewer portion of the utility bill in cases where the water did not go into the sewer system. The customer who is requesting the adjustment shall provide the town documentation that in fact a leak did exist, that the leak was sufficient in size to use the excessive amount of water, that the leak did not allow water to enter the sewer system, and that the leak has been repaired. Proper documentation includes a receipt from a plumber or a store receipt that details the list of parts used to make the repair.
Call us at 704-233-4411 for more information.
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Utility deposits are held on the account for the life of the account. Once an account is finalized, the full deposit amount is applied to any existing account balance. If a balance still remains, that amount will be billed for. If a credit balance exists, we will send a deposit refund check to the mailing address on file. It is important to update your forward mailing address via the Utility Service Disconnect Application (PDF) when services are canceled.
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As a recap, acceptable forms of payment include: