Utility Billing & Payment Information
Water and wastewater are metered services. A Public Works Department staff member will read the meter once per month to record usage. Billing, for water and wastewater services, is dependent upon usage. Garbage & recycling services are billed based on a monthly rate.
Utility bills are mailed out on or about the 25th of each month. A bill is payable upon receipt and is considered past due if payment is not received in the Town Hall by 5:00 p.m. on the due date. Typically, bills are due on the 15th of each month; however, when the due date falls on a weekend or holiday, the next working day will be considered as the due date. A $10.00 penalty will be assessed on any past due account balance over $5.00.
Discontinuation of service for non-payment will be performed 10 days after the due date shown on the past due bill. If the 10th day falls on a weekend or holiday, then service will be discontinued on the first business day following the 10th day. Accounts subject to involuntary discontinuance shall be assessed a Delinquency Fee for processing the disconnection. Once the fee has been applied to an account, then it becomes due. The Delinquency Fee is for the administration process associated with the severely past due account, not the actual disconnection/reconnection of service.
When it becomes necessary for the Town to discontinue services for lack of payment, service will be restored after payment of:
- (1) all past due bills due the Town including additional fees and required charges;
- (2) any deposit as required; and
- (3) any material and labor cost incurred by the Town.
Making an Online Payment
Customers have the option of processing their payment using a Quick Pay option or setting up an account. When making a payment, you will need the first three characters of the service address and the account number. This information can be found on the utility bill. A $3.00 convenience fee will be applied to each transaction. It may take up to 24 hours for a payment to process. If you have any questions regarding online payments, please call Town Hall at (704) 233-4411.